- How can I reach out to customer service regarding my order?
- How can I get in touch with the network regarding programming, subscriptions or other network inquiries?
- How long does it take for customer service to respond to my ticket?
- How can I unsubscribe from your marketing emails?
- I would like to receive a donation for a charitable event I am hosting. Can you provide a donation?
- What is the ordering process for your store?
- Why are there different time frames for processing and shipping?
- How can I place my order?
- I want to purchase an item that is out of stock. Can this be done?
- Why was my order canceled?
- I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
Shipping, Order Tracking and Delivery information
- Will I have to pay international taxes & duties?
- I used a forwarding service to have my order sent to another address after it was delivered to the shipping address and my order was lost or stolen. Can you replace my lost order?
- I was charged a fee because I used a forwarding service to ship my packages. Who is responsible for that fee?
- I don’t like a certain postal carrier and want you to use a different carrier, is that possible?
- Can you ship to a PO BOX?
- I live out of the country, but have a U.S. Military address, can you ship it to me?
Cancellations and Changes
- I just placed my order; can I cancel it?
- Can I change the address on my order after it has been submitted?
- How can I update my address if a shipping label has been created?
- I ordered the wrong size/color/quantity! Can you please update this for me?
- I need to add an extra item to my order. Can you update this for me?
Returns and Exchanges
- Can I return my order?
- Why can’t I return a personalized item?
- Can I return an item I bought where the proceeds go towards a charitable cause?
- How long does it take to receive a credit on my return?
- Do I get a full refund on my return?
- Do I have to pay for the return shipping label?
Coupon Codes and Discounts
- Do you offer discounts for veterans or active military?
- I signed up for the newsletter, but I never received my welcome coupon
- How can I apply a coupon or discount code to my order?
- My coupon code didn’t apply to all of my order!
- Can I use multiple discount codes in my order?
- I forgot to include my discount code when I placed my order. Can you add this code for me?
- Does your store offer gift cards?
- I just received an EGift Card. How do I use it?
- What should I do if I have not received the e-mail that had Gift Card details?
- Do eGift Cards expire?
- When is the Gift Card sent to the recipient?
- What can my Gift Card not be used for or to purchase?